Interviewing Students
about Their Learning Experience to Show Evidence
of Teaching Performance
How can I produce evidence of
teaching quality for a review?
Focus: Ask students what transpired in
and around the class that was helpful in
learning, and what transpired in and around the
class that was not.
Objective of using technique: To
determine what specific teaching activities
students thought were effective in helping them
learn, and to document those activities for
presentation to an outside group (not the
instructor being reviewed).
Outcome: A summary memo, for
distribution to a chair, divisional committee,
peer review committee, or post-tenure review
committee.
Summary of the Technique: This
technique involves interviewing small groups of
students (5-7) after the semester is over (a
modification would be to conduct these interviews
during the semester). Colleagues of the
instructor, who may or may not be knowledgeable
in the subject matter, but who are likely to be
knowledgeable about how students learn, conduct
the interviews. Before the interviews, the
interviewers review the instructor's reflective
memo so the interviewers understand what the
instructor was attempting in the course. These
colleagues also discuss with the instructor what
might be appropriate areas of discussion with the
student groups. The student interviews take place
in small groups (5-7); for large classes, it may
not be possible to interview everyone, so
"random" or "representative"
samples of students might be used. The
interviewers take notes regarding the tenor and
substance of the discussions with students, while
attempting to ensure all students are heard and
all opinions are equally weighted.
The interviewers generate a summary memo from
their interviews, and meet with the instructor
again to discuss the results of the interviews. A
written summary of the interviewers' review is
provided to the instructor, and the instructor
responds in writing to the review. The summary
and response are together the record of the
review, and are transmitted to the appropriate
party for inclusion with other evidence of
teaching for review.
Time Involved: For
interviews, 1 hour interviews by 2 peers
interviewing 5-7 students at a time; typically
all students are interviewed in a 25 student
class, so 4-5 hours of interviews; the
interviewers review the interview material along
with the instructor's reflective memo. The
reviewers write a summary memo based on
interviews.
Who does it? Colleagues within or
outside of a discipline do interviews; colleagues
create summary. Interviewers may be from outside
of unit or institution, which would allow for a
different perspective on observations. For this
review to be taken as a relatively objective one,
it may be useful to have one or more reviewers
from outside of the instructor's department, or
institution.
To whom is it done? Instructors in need
of documentary evidence of teaching quality, for
assessment.
Format of instruction: Probably best
for small lab/lecture, so most students will have
had considerable contact with the instructor, but
could be modified for any size course.
Unit of observation: Entire semester;
interviews done 2-3 weeks after end of term.
Scope: Limited to areas students can
comment on and in which student opinion is an
appropriate gauge of instructor's teaching
activities.
Documentation: As presented, the result
of the review is a summary memo with attached
instructor's response to the summary. After
review and comment by the reviewed instructor,
the memo is transmitted to the appropriate site
where it becomes a part of the instructor's
dossier.
Audience: Interested parties:
department chairs, merit review committees,
deans, divisional committees.
Comments: This is intended as a
summative assessment of a instructor, with a
focus on the learning process that occurs in the
instructor's class.
Pros and Cons: This type of method,
interviewing students, can be very informative in
terms of issues students can comment on.
Particularly for process issues, student
observations and insights into how well the
process worked for them can be quite useful.
Student comments on some other related topics,
such as the material contained in the course, may
be less useful because of the limited experience
of students in these areas. Users of this method
should define the information sought from the
method prior to implementation, to see if
students are the best source of the information
sought. The method requires a significant amount
of time from students, faculty, and interviewer,
but seems to be the most direct way of finding
out what students think about the learning
process they experienced.
This kind of information should not be
considered a complete set of information relating
to a instructor's teaching, but it may constitute
an important element of a complete review.
Specific Directions:
| When |
instructor |
Interviewers |
Students |
| Early in semester |
Write reflective memo on objectives
and means to achieve objectives of class |
|
|
| Early in semester |
Distribute reflective memo to
interviewers, invite them to come to
class if they like |
Read reflective memo |
|
| During semester |
Teach class |
|
Learn important stuff |
| Before end of semester |
Organize groups of students, meeting
times, places |
Talk with instructor areas to discuss
with students |
|
| After end of semester |
Discuss with interviewers: reflective
memo, areas of discussion with students |
Talk with instructor areas to discuss
with students |
|
| At student meetings |
|
Discuss with students agreed upon
elements of course and instructor's
activity |
Show up for meetings, discuss with
interviewers |
| After student meetings |
|
Generate summary memo from student
discussions, deliver to instructor only |
|
| After student meetings |
Meet with interviewers to review
summary memo |
Meet with instructor of discuss
summary memo |
|
| After student meetings |
Generate response or comments on
review summary to be included with the
review memo |
Provide appropriate parties copy of
interviewer summary and instructor
response as a package |
|
Reference: Innovative Higher
Education 20 pp. 271-276, by Sherri Sheppard,
Larry Leifer, and J. Edward Carryer (Stanford)